CALL 800 LUX(+971 800 589) OR
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Server Statistics. We collect general statistics to track user trends on our Site. These statistics include hits to our server, the types of browsers used to access our Site, page views, and navigational patterns. The information that is collected in this manner does NOT provide us with any personally identifiable information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users. As part of that ongoing analysis, The Luxury Closet also uses devices called “web beacons” to help us identify when emails sent to you have been received and read. In order to prevent the introduction of viruses and hackers into the The Luxury Closet site we may collect information, such as IP addresses, into a log file to be used to identify potential hackers of the The Luxury Closet site.
Personal Information You Provide Us. When you register on our Site you are required to provide us your username/email address and password. In order to purchase any item or service on our Sites you must also provide us with your full legal name and a full street address including city, state and zip code, and telephone number. To protect ourselves and our customers from fraud, we may also collect additional information about our registered users from credit bureaus and other consumer information services.
Every time you use our service, we collect information about your usage. For example, we collect information regarding the products you browse and the orders you place on our Sites. We use the personal information about you stored in our member database in various ways to provide our services to you, to communicate with you, and to otherwise conduct our business. For example, if you are a registered Luxury Closet user, we can pull up personal information you have provided to us, such as your shipping and billing addresses, from our database during the checkout process to make processing your order faster and easier.
We also use information about your activities on our Sites, such as your brand preferences and choices of clothing and accessories, to contact you with special advertisements, offers and notices regarding brands and bags that we believe may fit with your preferences.We also use non-personally identifiable “aggregate” information about how our service is used to improve our service, to make it more responsive to our customers preferences, and for other internal purposes. We also make such aggregate information (which does not identify any specific individual) available to third parties. If you contact us by letter, phone, online chat, or email, we will collect your sender information and may collect the other information you voluntarily disclose to us.
Credit Card details are not stored our database or server, and are processed through a secure SSL environment.
We may share your personal information with third party vendors who help us provide our services to you, such as email providers, mail houses, shipping firms, companies that provide us with marketing services, and other such third parties, but such sharing is always done pursuant to a contract that requires the third party to protect the confidentiality of such information and which prohibits them from using the information for any other purposes.
We may also disclose your personally identifiable information as we believe is reasonably necessary to comply with law, regulation or other governmental authority, to determine your credit status or enable debt collection, initiate legal proceedings to recover losses of or otherwise protect our rights or property, or for insurance claim processing, or to prevent harm to yourself or others.
From time to time, we may make our list of registered The Luxury Closet users available for use by select third-party companies whose products or services we believe may be of interest to our registered users. These third-party companies are only permitted to send limited email or postal mailings to our registered users regarding the company’s products or services. Our users’ contact information is provided to a company who manages this process and arranges for the messages to be sent, and is not provided to the third-party advertiser. If you prefer to have your name withheld from receiving email and postal mail from these third-party advertisers, please contact us at firstname.lastname@example.org and let us know.
Lastly, in the event we merge with another company, or we or our assets are acquired by another company, your personally identifiable information would likely be among the assets transferred or shared with such other company. We may disclose Personal Information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Site; or (c) to act in an emergency to protect the personal safety of users of our Site or the public.
The Luxury Closet does not direct any of our content specifically to children. Users of our Site are required to be at least eighteen (18) years old, and any user under 18 is not an authorized user. If we learn that a user is under thirteen (13) years of age, we will promptly delete any Personal Information we have collected about that user.
After registration, customers will receive promotional e-mail communication from the Luxury Closet regarding items on the site. Customers will receive transactional e-mails if they engage in any buying or selling transactions with the Luxury Closet.
Promotional e-mails should be expected daily, whereas transactional e-mails are received if a visitor has bought or submitted an item to sell at the Luxury Closet.
All non-transactional e-mails contain a single click unsubscribe link at the bottom. Clicking on this link will unsubscribe the user from all further promotional e-mails.
Every e-mail sent by the Luxury Closet gives the user the ability to unsubscribe, change, edit or remove any information previously provided. Equally, any such communication always allows the recipient to unsubscribe from the relevant service in order not to receive any further messages. Within each e-mail, the user will be able to unsubscribe by clicking on the unsubscribe link. This link will give you the option to unsubscribe completely and edit your information.
For support, the Luxury Closet can be reached at:
Tel: +971 800 589
or E-mail us at:
Tradelux General Trading LLC
Novotel Dubai Al Barsha
API Trio Tower
PO Box 502626
The Luxury Closet is committed to protecting your privacy. The information collected from our Site helps us better understand our market and consumer interests. This allows us to serve our customers and business associates with the level of satisfaction they deserve.