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DELIVERY & RETURNS TERMS AND CONDITIONS

DELIVERY

Depending on the order and number of items, delivery usually takes 2-5 business days after shipping. Items marked Cash on Delivery are delivered within 3 business days. Deliveries within the UAE take up to 2 days after shipping. However, delivery time may vary depending on the shipping location.

Delivery exceptions:

The Luxury Closet works with sellers and collectors across the world to maintain an accurate listings of their items online. In rare cases, we may be unable to successfully deliver items because of a mismatch in live inventory listings with our partners. In such cases, The Luxury Closet may cancel such orders if an item is unavailable, and make a full refund if the order has been paid for. The placement of an order does not guarantee delivery of an item.

Regulations may prohibit importation of items made with exotic materials to certain countries like United States.

The Luxury Closet is not liable for delay in orders, because of custom clearances at destination.

The Luxury Closet will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Multiple shipments may result in multiple postings to the cardholder’s monthly statement.

Custom Duties / Taxes:

Our items are shipped from Dubai, UAE. Almost all countries apply custom duties on import of items. The customers will be required to pay the customs duty upon delivery of the products. Please ensure to check duty rates for your country, you can use dutycalculator.com as a reference guide.

The customers who ordered items to KSA where payment is Cash On delivery, will be charged the additional 5% customs duty fee upon check out from the website along with the shipping fee.

Cash on Delivery:

Cash on delivery is available in all GCC countries for all orders under USD 800 (except UAE and KSA - there is no upper limit for the value of orders ). There is an obligation for the buyer to pay the amount on delivery for Cash on Delivery orders. Refusal to accept shipment will lead to legal implications including a ban on any further orders.

An additional fee for the Cash on Delivery service of 30 AED in the United Arab Emirates is applied.

Bank Transfer payments:

We accept payments through bank transfer for some countries. Please contact our team to learn more. Bank transfer must be received by us for full amount of order, and charges (payment and refund) are responsibility of buyers.

Credit Card Payments:

We accept payments through credit cards, not including American Express. The cards are charged on site via our secure payment partners checkout.com or payfort.com for the amount of the order value. Credit card companies may have additional charges based on the currency of your card.

Installment Orders:

The Luxury Closet allows you to buy in installments over time. Instead of paying one lump sum, our simple installment payment plan allows you to pay for your purchase in installments. Simply by paying 25% (or more) of the price of the item up front, you can reserve it and pay the rest in one or more installments over a period of 30 days. Payment can be made by Credit Card, Paypal, Bank Transfer or Cash on Delivery (In the GCC). Just click on Buy in Installments and proceed through the checkout process. You can complete your payment by logging in to www.theluxurycloset.com and clicking on My Account and then My Purchases. You will find a button reading "Complete Order" or "Make a Payment" which would show you your balance and allow you to proceed to checkout.The item will be sent to you after the full payment has been completed.

Our installment plan is completely free of cost, however, if payment is incomplete after 30 days of reservation, an extension fee of 5% of your total order value will be charged per month.

Orders once placed can be cancelled with a 10% charge on item value. The maximum time an order can be kept is 3 months after which it would automatically be cancelled.

Returns

The Luxury Closet offers you 100% satisfaction on purchasing from our site. This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions.

Please Note:No return on Hermes Birkin and Kelly bags.

Refunds

Refunds will be done only through the Original Mode of Payment. (Cash on delivery orders are refunded through cheque or bank transfer)

Refund amount includes 100% the value of the item, but does not include the shipping fee or any custom duties paid for importation, nor any additional charges charged by your credit card providor. In case an item is un delivered, refunds do not include shipping fees, or custom duties. Refunds are processed in 7 days after the item is received by us.

RETURNS AND REFUNDS: HOW DOES IT WORK?

Returns are simple! Please contact our customer service team so we can help you with getting the item back and completing the returns process.

Return Terms:

Items can be returned within 3 days of when it was received by you. Please contact our customer service team to arrange a return.

Refund price includes only the cost of the item, and does not include any shipping fee paid, or custom duties.

Items must be received by us in the same condition as when shipped with all tags intact.

Returns within GCC (UAE, KSA, Qatar, Bahrain, Kuwait):

Please contact our customer service team to let them know that you would like to make a return, by live chat, phone or email. Returns are free, which means we take care of the collection of the item. Payments made by cash can be refunded by bank transfer (applicable charges apply) or cheque. Payments via card are refunded back to the card.

Returns for USA and other countries:

Please contact our customer service team to let them know that you would like to make a return, by live chat, phone or email. Items must be sent back to us through a registered courier with delivery tracking and are the responsibility of the buyer. Once we receive the item, we will make a refund on your credit card. For returns from USA, the most cost effective method to send us an item back is through USPS. Please make sure to include our PO Box no: 502626 Dubai, UAE along with the address below.

Sending your item through express courier:

  • Package the return items securely, preferably using the original shipping box. Be sure to include all original packaging and enclosed materials including invoice, authenticity cards, and dustbags.
  • Ship it to us.

Ship your item using your preferred shipping carrier to:

  • Tradelux General Trading LLC
  • Po Box 502626, Dubai
  • Novotel Dubai Al Barsha, API Trio Tower, Office 903, Dubai, UAE
  • Phone: +971 800 589
  • We recommend insuring your shipment for the appropriate amount.
  • Questions? Live chat with our representative, or give us a call at 800 LUX (+971 800 589)