CALL 800 LUX(+971 800 589) OR

LIVE CHAT

WHITE FRIDAY SALE!  10% OFF everything with code FRIDAY2017 !  Shop now >

DELIVERY & RETURNS

DELIVERY

The delivery time of items depends on the location of the customer and payment methods. You can check the delivery time of each item by selecting the destination country in the product page. Refer to the table below for more details:


DestinationPaymentShipping/Delivery Cost*Delivery Time**
UAECash on Location (COL)Free2-3 business days
UAECash on Delivery (COD)AED 302-3 business days
UAECredit card (CC)/ PayPalFree2-3 business days
UAEBank Transfer (BT)Free3-4 business days
KSACash on Delivery (COD)USD 25 + 5% duty fee5-6 business days
GCCCC/ PayPal/ Bank TransferUSD 255-6 business days
Rest of the WorldCC/ PayPal/ Bank TransferUSD 50See note below

Note:

*Shipping fee is free for orders valuing USD 1000 and above.

**In some cases, such as delivery to countries outside the Middle Eastern region, the delivery time can take up to 2-3 weeks. You can see the delivery time of a particular item on that item’s product page. Once purchased, you can track the orders on your My Purchases page.

***Cash on Delivery (COD) charges are different from Shipping charges.

We do not ship any precious metal and gemstone items to Kuwait.

Payment Methods:

The Luxury Closet provides all possible payment options for our customer’s convenience. Cash on Delivery (COD), Cash on Location (COL), Bank Transfer (BT), Credit Card (CC) and PayPal being some of them. Please note some payment methods might be unavailable for specific destination countries or new customers.

In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your order. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments.

Delivery Exceptions:

The Luxury Closet works with sellers and collectors across the world to maintain an accurate listings of their items online. In rare cases, we may be unable to successfully deliver items because of a mismatch in live inventory listings with our partners. In such cases, The Luxury Closet may cancel such orders if an item is unavailable, and make a full refund if the order has been paid for. The placement of an order does not guarantee delivery of an item.

The Luxury Closet is not liable for delay in orders because of custom clearances at destination.

The Luxury Closet will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Regulations may prohibit importation of items made with exotic materials (e.g. crocodile skin) to certain countries. Please contact Customer Service Department for more information.

Custom Duties / Taxes:

Our items are shipped from Dubai, UAE. Almost all countries apply custom duties on import of items. The customers will be required to pay the customs duty upon delivery of the products. Please ensure to check duty rates for your country, you can use dutycalculator.com as a reference guide.

The customers who ordered items to KSA where payment is Cash on Delivery (COD), will be charged the additional 5% customs duty fee upon checkout from the website; no additional custom fees will be required in this case. A shipping fee of USD 25 applies when order value is less than USD 1000.

Orders to Kuwait and Bahrain have custom duties that are charged to the customer and collected by the courier partner directly.

Cash on Delivery (COD):

Please note COD charges depend on the geographical location of delivery.

UAE:

An additional fees of AED 30 or USD 8 is applied for UAE Cash on Delivery orders. There is no upper limit for the order values in UAE.

KSA:

For COD orders to KSA, 5% customs duty fee of the order value of the item is applicable and is explicitly mentioned on the invoice on the checkout.

There is no upper limit for the order values. However, for COD orders valuing less than USD 1000, a shipping fees of USD 25 is applied along with 5% custom duty charge.

GCC:

Cash on delivery is available in all GCC countries for orders under USD 800 only.

Customs duty if and wherever applicable will be collected by the courier partner directly.

Kuwait and Bahrain:

The Luxury Closet allows Cash on Delivery (COD) to Kuwait and Bahrain on orders valuing up to USD 3000 only. Customs duty if and wherever applicable will be collected by the courier partner directly.

A Shipping fees of USD 25 is applied if the order value is less than USD 1000. Please note COD is not applicable on fine jewelry and precious metal watches.

*Note: There is an obligation for the buyer to pay the amount upon delivery for Cash on Delivery (COD) orders. Refusal to accept shipment will lead to legal implications including a ban on any further orders.

Bank Transfer payments:

We accept payments through bank transfer for some countries. Please contact our customer service team to learn more. Full amount must be received by us via bank transfer for the order to be confirmed. Charges (payment and refund) are responsibility of the buyers.

Credit Card Payments:

We accept payments through credit cards, except American Express. The cards are charged on site via our secure payment partners checkout.com or payfort.com for the amount of the order value. Credit card companies may have additional charges based on the currency of your card.

Pay and Reserve Plan:

The Luxury Closet allows you to reserve your favorite item and purchase it over time. Instead of paying one lump sum, our simple ‘Pay and Reserve’payment plan allows you to pay for your purchase in batches. Simply by paying 25% (or more) of the price of the item up front, you can reserve it and pay the rest in one or more payments over a period of 30 days. Payment can be made by Credit Card, Paypal, Bank Transfer or Cash on Delivery (In the GCC). Just click on ‘Pay and Reserve’ and proceed through the checkout process. You can complete your payment by logging in to www.theluxurycloset.com and clicking on My Account and then My Purchases. You will find a button reading "Complete Order" or "Make a Payment" which would show you your balance and allow you to proceed to checkout.The item will be sent to you after the full payment has been completed.

Our ‘Pay and Reserve’ plan is completely interest free, however, if payment is incomplete after 30 days of reservation, an extension fee of 5% of your total order value will be charged per month.

Orders once placed can be cancelled with a 10% charge on item value. The maximum time an order can be reserved under this plan is 3 months after which it would be automatically cancelled.

Returns

The Luxury Closet promises you 100% satisfaction on purchasing from our site. We offer a 3 day return policy, that is, if you are not satisfied with the item when you receive it, we will offer you your money back. However, items marked as ‘No returns on this item’ once purchased such items cannot be returned.

Please see below for returns process and terms and conditions.

Refunds

Refunds will be done only through the original mode of payment (orders paid by cash will be refunded through cheque or bank transfer)

Refund amount includes 100% the value of the item, but does not include the shipping fee or any custom duties paid for importation, nor any additional charges charged by your credit card provider. In case an order is cancelled before delivery, the refund will also the include shipping fee if its is a paypal or credit card order.

Refunds are processed in 7 days after the item is received by us.

RETURNS AND REFUNDS: HOW DOES IT WORK?

Returns are simple! Please contact our customer service team so we can help you with getting the item back and completing the returns process.

Return Terms:

Customer Service should be contacted within 3 days of receipt of the item. The customer service team will assist you in arranging the return. Refund price includes only the cost of the item, and does not include any shipping fee paid, or custom duties. Items must be received by us in the same condition as when shipped with all tags intact.

Please note that we mark our final sale items as ‘No return on this item’, once purchased such items cannot be returned.

Returns within GCC (UAE, KSA, Qatar, Bahrain, Kuwait):

Please contact our customer service team to let them know that you would like to make a return, by live chat, phone or email. Returns are free, which means we take care of the collection of the item. Payments made by cash can be refunded by bank transfer (applicable charges apply) or cheque (only within U.A.E). Payments via card are refunded back to the card.

Returns for USA and other countries:

Please contact our customer service team to let them know that you would like to make a return, by live chat, phone or email. Items must be sent back to us through a registered courier with delivery tracking and are the responsibility of the buyer. Once we receive the item, we will make a refund on your credit card or paypal account. For returns from USA, the most cost effective method to send us an item back is through USPS. Please make sure to include our PO Box no: 502626 Dubai, UAE along with the address below.

Sending your item through express courier:

  • Package the return items securely, preferably using the original shipping box. Be sure to include all original packaging and enclosed materials including invoice, authenticity cards, and dustbags.
  • Ship it to us.
  • Ship your item using your preferred carrier to:
  • Tradelux General Trading LLC , TheLuxuryCloset.com
  • Red Cresent Warehouse Compound,
  • Al Quoz 1, PO Box 502626
  • Dubai, United Arab Emirates
  • Phone: +971 43955639.
  • We recommend insurance for your shipment.
  • Questions? Live chat with our representatives, or give us a call at 800 LUX(+971 800 589)