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Terms & Conditions

This Terms of Service subject to the Term and Conditions is effective upon acceptance for all new users and from June 15, 2017 for existing users. Previous amendments to this Terms and Conditions are archived here

Welcome to the theluxurycloset.com the website (the "Site") of THE LUXURY CLOSET, covering all registered domain endings, such as ".com". The Luxury Closet provides its services and Terms of Service ("TOS") to you subject to the terms and conditions ("Terms & Conditions") detailed herein.

By using our Site, application and services you confirm that you are either at least 18 years of age or are accessing the Site and its services under the supervision of a parent or legal guardian.

Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this Terms of Service ("TOS") and the Privacy Policy on our website. This TOS is effective upon acceptance. Use of any functionality of the Site, makes you a user ("User") and constitutes your acceptance of this TOS and all applicable laws. If this TOS conflicts with any other documents, the TOS will control for the purposes of usage of the Site.

You may only use certain portions of the Site if you are a The Luxury Closet registered visitor, buyer or seller. If you do not agree to be bound by this TOS and the Privacy Policy, you may not use the Site in any way.

Individuals who did not register their e-mail address at Site might not be able to access or use all the information and functionality presented on Site. For avoidance of doubt, such individuals are also considered a "User".

General Terms

If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time The Luxury Closet may offer special promotional offers, which may or may not apply to your The Luxury Closet account. You agree to be bound by any additional terms and conditions for these special offers. Headings are for reference purposes only and do not limit the scope or extent of such section. The laws of the United Arab Emirates will govern this TOS and the relationship between you and The Luxury Closet. The failure of The Luxury Closet to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. The Luxury Closet does not guarantee it will take action against all breaches of this TOS. Except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this TOS. This TOS constitutes the entire agreement between you and The Luxury Closet and governs your use of the Site, superseding any prior agreements between you and The Luxury Closet with respect to the Site.

Country of Domicile

The Luxury Closet and Site are owned and represented by Tradelux General Trading LLC having its registered office and place of business at Dubai, Novotel Dubai Al Barsha, API Trlo Tower, Office 901 PO Box 502626, Dubai, United Arab Emirates ("UAE").

Laws and Jurisdiction

These TOS subject to the Terms and Conditions mentioned here are governed by, and construed in accordance with, UAE law.


If you have any questions or comments about these Terms and Conditions, The Luxury Closet, Site or associated Service, please send an email with the subject line "TOS Query" to info@theluxurycloset.com

Terms of Service

Description of Services

In the site, The Luxury Closet provides users with access to sales of lifestyle, fashion and luxury products and services online (the "service"). You are responsible for obtaining access to the site, and that access may involve third-party fees (such as internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the site. The Luxury Closet Inc, Tortola, BVI owns the site.

License and Site Access

The Luxury Closet grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in The Luxury Closet's sole discretion) an unreasonable or disproportionately large load on The Luxury Closet's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by The Luxury Closet to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by The Luxury Closet.

Account Registration

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United Arab Emirates or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or The Luxury Closet has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Luxury Closet has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify The Luxury Closet immediately of any unauthorized use of your account or any other breach of security. The Luxury Closet reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

Disclaimer of Warranty

All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

The Luxury Closet does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than The Luxury Closet, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site (d) any technical or human errors that arise from software, tech, IT (Information Technology), bug, malware, virus attack, hack, not limited to these unforeseen situations which may or may not result in inaccurate content, pricing (The Luxury Closet pricing) and original retail price, description, etc.

Other than as required under applicable consumer protection law, under no circumstance will The Luxury Closet be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

All promotional dates refer to the current year, unless otherwise stated.

Limitation of liability

You expressly understand and agree that The Luxury Closet and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, inaccurate pricing due to human error, technical error or bug, software glitches etc., damages for loss of profits, goodwill, use, data or other intangible losses (even if The Luxury Closet has been advised of the possibility of such damages), resulting from use of the site, content or any related services.

Indemnity

You agree to indemnify and hold The Luxury Closet (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys' fees, or arising out of or related to your breach of this TOS, or your violation of any law or the rights of a third party.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

Electronic Communication

We accept payments via Visa and MasterCard credit/debit cards, Cash on Delivery, Cash on Location (where available), PayPal and Bank Transfer. Cash on Delivery payment option is available without limitations for deliveries in U.A.E. and K.S.A. and is limited to order value of up to USD 800 for deliveries to Bahrain, Kuwait, Oman and Qatar.

When you use the Site or send emails to The Luxury Closet, you are communicating with The Luxury Closet electronically. You consent to receive communications from The Luxury Closet electronically. The Luxury Closet will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

An additional fee for the Cash on Delivery service of 30 AED in the United Arab Emirates is applied.

Site-Provided Email and Postings

The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. The Luxury Closet is under no obligation to review any messages, information or content ("Postings") posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, The Luxury Closet may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain:

Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.

Advertisements or solicitations of any kind

  • Impersonate others or provide any kind of false information.
  • Personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references.
  • Messages by non-spokesperson employees of The Luxury Closet purporting to speak on behalf of The Luxury Closet or containing confidential information or expressing opinions concerning The Luxury Closet.
  • Messages that offer unauthorized downloads of any copyrighted or private information.
  • Multiple messages placed within individual folders by the same user restating the same point.

Chain letters of any kind

Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using The Luxury Closet invitations to send messages to people who don't know you or who are unlikely to recognize you as a known contact; b) Using The Luxury Closet to connect to people who don't know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) Sending messages to distribution lists, newsgroup aliases, or group aliases.

Links

The Site or third parties may provide links to other World Wide Web sites or resources. Because The Luxury Closet has no control over such sites and resources, you acknowledge and agree that The Luxury Closet is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that The Luxury Closet shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Access To Password Protected/Secure Areas

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

Minors under the age of 18 shall are prohibited to register as a user of this website and are not allowed to transact or use the website.

Modification and Notification of Changes

The Luxury Closet reserves the right to make changes to the Site, related policies and agreements, this TOS and the Privacy Policy at any time. If The Luxury Closet makes a material modification to this TOS, it will notify you by: sending an email to the address associated with your account. The Luxury Closet is not responsible for your failure to receive an email due to the actions of your ISP or any email filtering service; therefore, you should add The Luxury Closet to the list of domains approved to send you email (commonly known as your “whitelist”); and displaying a prominent announcement above the text of this TOS or the Privacy Policy, as appropriate, for thirty (30) days, with (i) and (ii) being deemed sufficient notification, of such changes.

After notice of a modification to the TOS or the Privacy Policy has been posted for 30 days, the notice will be removed and a brief description of the modification and the date that it went into effect will be placed in the Historical Modifications section at the end of the TOS and Privacy Policy. If you have not used the Site for more than 30 days, you should check these two sections for any modifications to the TOS or Privacy Policy prior to any further use of the Site. Should you wish to terminate your account due to a modification to the TOS or the Privacy Policy, you may do so by sending an email with the subject line "Termination" to the following email address: info@theluxurycloset.com. If you choose to continue using the Site, you agree that by doing so you will be deemed to accept the new TOS or Privacy Policy, as relevant.

Trademarks

The trademarks, logos and service marks ("Marks") displayed on the Site are the property of The Luxury Closet and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of The Luxury Closet or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

The Luxury Closet is not associated with the brands that it sells, which are a registered trademark of the respective brand owners and not of The Luxury Closet.

Procedure for Claims of Intellectual Property Infringement

The Luxury Closet respects the intellectual property of others, and we ask our users to do the same. The Luxury Closet may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide The Luxury Closet's Service Agent the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the Site;
  • Your address, telephone number, and email address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

The Luxury Closet's agent for notice of claims of copyright or other intellectual property infringement can be reached via email at info@theluxurycloset.com with the subject line "intellectual property".

The Luxury Closet may update this mailing address from time to time. You agree that changes to this mailing address shall not constitute a modification to this TOS.

Survival of Terms After Agreement Ends

Notwithstanding any other provisions of this TOS, or any general legal principles to the contrary, any provision of this TOS that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this TOS.

Buying Terms

The is section constitutes a binding agreement between User (hereafter within these Buying Terms "Buyer") and The Luxury Closet. The Luxury Closet is in no way associated with the brands that it sells.


Buyer wishes to purchase certain items ("Item") as may be displayed and described on our Site. It is The Luxury Closet sole discretion to display or remove the displayed item depending on its availability or non-availability. The Luxury Closet is not liable to inform or alert the Buyer before removing or adding such an item. The Luxury Closet wishes for to sell the Item on behalf of a Seller, subject to Buyer agreeing the following Buying terms and TOS:

  1. Buyer acknowledges that The Luxury Closet's authentication process is in-house and independent of any brand association of any kind or nature. Brands mentioned on the Site are not involved in the authentication of Item being sold and none of the brands owners or Sellers assumes or own any responsibility for any Item purchased through the Site.
  2. As a courtesy to the Buyer, The Luxury Closet may or may not provide descriptions and condition description of Item on site and through other direct or indirect; online or off-line means of communications. Buyer should note that descriptions of Item are not warranties and that each Item is sold "as is".
  3. Buyer canceling a pay-and-reserve plan and an installment order has to contact The Luxury Closet via email at info@theluxurycloset.com informing the wish to do so.
  4. The methods of payment for a purchased Item as accepted by The Luxury Closet are communicated via Site. Usually include:

    1. Credit Card
    2. PayPal
    3. Cash-On-Delivery within GCC
    4. Bank Transfer
    5. Pay-and-reserve
    6. Third party payment services

Submitted Content

The Luxury Closet does not claim ownership of any materials you make available through the Site Submit- my- items page, Live agent, email, or through any other method or means. At The Luxury Closet's sole discretion, such materials may be included in the Service in whole or in part or in a modified form. By using The Site and "Submit my items" you agree to only upload and submit your items in JPEG, GIF and PNG format. You hereby represent, warrant and covenant that the images you provide are original and you hold the rights to the images/ material/ item(s) you upload on our site. You agree not to include/ upload/ converse/ transact anything that is in anyway rude, offensive, illicit and forbidden according to the law prevailing in the jurisdiction of UAE.

The Luxury Closet does not allow you to post or make postings on our Site. You may submit your request or queries through our live chat, emails or call us through the Site or Service. You may not upload to, distribute or otherwise publish through this Site any Postings of any kind and nature.

PRODUCT DESCRIPTIONS

The Luxury Closet attempts to be as accurate as possible. However, The Luxury Closet does not warrant that product descriptions, titles, attributes, specifications, price or other content or any other information related to the product(s) is accurate, complete, reliable, current, or error-free.

The Luxury Closet holds ownership in the way the titles or content are laid out arranged and standardised.

PRICING

Estimated Retail Price

The "estimated retail price" is an estimate/ guess/ judgement based on research from the brand's main site or other competitive sites. The buyer agrees that The Luxury Closet in its sole discretion will determine the initial estimated selling price for the item (the "Estimated Retail Price"), based on its evaluation of the item together with its determination of the current market price for each specific item in question.

The Luxury Closet Price

"The Luxury Closet Price" means the decided selling price of a product which is a result/ consequence of a bidding agreement between the seller and The Luxury Closet. We regularly check estimated retail prices against prices recently found on The Luxury Closet and other retailers. Certain products may have a "Was Price" displayed when the item goes on sale, which is determined using recent price history of the product on The Luxury Closet.

With respect to items on sale on The Luxury Closet, we cannot warrant the price of an item until your order is confirmed by us. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the refund thereof. The Luxury Closet is not liable to contract with the customer for any item that is priced incorrectly.

Delivery:

The Luxury Closet generally does not confirm and ship the order until after we have received approvals from our third party Partner authentication services who verify your credit card details and account.


The Luxury Closet may be unable to successfully deliver items because of a mismatch in live inventory listings with our partners. In such cases, The Luxury Closet may cancel such orders if an item is unavailable, and make a full refund if the order has been paid for. The placement of an order does not guarantee delivery of an item.


The Luxury Closet is not liable for delay in orders because of custom clearances at destination.

The Luxury Closet will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE. Regulations may prohibit importation of items made with exotic materials (e.g. crocodile skin) to certain countries. Please contact Customer Service Department for more information.

Returns:

Buyer is liable to read specific return terms and conditions and other policies related to returns here https://theluxurycloset.com/site/returns and be informed prior to placing or initiating a return about the refund policies.

Most purchased Items can be returned for a refund of the purchase price ("The Luxury Closet Price") provided that:

  1. Buyer expresses a wish to return is required and obligated to inform The Luxury Closet about returns made or to be made or to initiate a return. Contact The Luxury Closet via Phone: +971800589; Email: info@theluxurycloset.com or via live chat on the Site within 3 Days of the Buyer's receipt of the Item along with a order number for the item. And
  2. Buyer's located outside of the U.A.E. are obligated to arrange for returning Item via courier, at the Buyer's expense, to The Luxury Closet. And
  3. Item is returned undamaged in the original condition it was received, with The Luxury Closet packaging includes; original papers, original packaging and tags still attached.
  4. An Hermes Birkin bag and an Hermes Kelly Bag of any style or variation, range price and dimension cannot be returned for any reason claimed or unclaimed; prior or post to placing the order and delivery. And
  5. Item was not confirmed as a final-sale, as was displayed or otherwise communicated on Site or with Buyer ahead of purchase.
  6. Item must be shipped within 3 days of Buyer's receipt of the Item. And
  7. Item reaches The Luxury Closet office in Dubai within 10 days of the Buyer's receipt of the item.
  8. Within 5-7 business days upon receipt of your returned merchandise, we will issue a refund to you. If you paid by cash or Bank Transfer we will refund you through cheque or transfer it back. If you paid with a credit card or Paypal, we will issue a refund to the same card.
  9. Refund price includes only the cost of the item, and does not include any shipping fee paid, or custom duties. Any conversion or other fees paid by buyer on the card transaction to the card company are not refunded by The Luxury Closet.

Returns within GCC (UAE, KSA, Qatar, Bahrain, Kuwait):

As a courtesy to Buyer Returns in the above mentioned geographic region are free, which means The Luxury Closet will take care of the collection of the item. Payments made by cash can be refunded by bank transfer (applicable charges apply) or cheque (only within U.A.E). Payments via card are refunded back to the card. For returns from within the GCC, The Luxury Closet will arrange the collection through Aramex. All customs duties and taxes are the responsibility of the Buyer.

Returns for USA and other countries:

For return orders from outside of GCC, Items must be sent back to us through a registered courier with delivery tracking and are the responsibility of the buyer. Buyer may use his/her preferred courier to ship the item to us. We advise USPS. All customs duties and taxes are the responsibility of the Buyer. Once we receive the item, we will make a refund on your credit card or paypal account. For returns from USA, the most cost effective method to send us an item back is through USPS. Please make sure to include our PO Box no: 502626 Dubai, UAE along with the address below:

Tradelux General Trading LLC

Novotel Dubai Al Barsha

API Trio Tower

Office 901

PO Box: 502626

Tel: 00971 800 589

Warranty

The Luxury Closet does not warrant, represent or undertake as to the quality of the goods and items sold. As an exception to the above, The Luxury Closet offers a six month warranty for all watches on the site. Read more about the specific terms and conditions here: https://www.theluxurycloset.com/watches-6-months-warranty

In the event of the sale of an inauthentic item, The Luxury Closet wishes to offer a lifetime authenticity guarantee for all of our items.This means that buyer will receive a 100% refund, including the cost of return shipping.

Custom Duties / Taxes:

The Luxury Closet items are shipped from Dubai, UAE. Almost all countries apply custom duties on import of items. The Buyer is liable and will be required to pay the customs duty upon delivery of the products. Buyer is liable to check duty rates for your country, you can use dutycalculator.com as a reference guide.

The customers who ordered items to KSA where payment is Cash on Delivery, will be charged the additional 5% customs duty fee upon checkout from the website along with the shipping fee; no additional custom fees will be required in this case.

Authenticity

The Luxury Closet certifies that all goods that it sells are 100 % authentic and offers a money back guarantee for the products.

Payment Method:

The Luxury Closet provides all possible payment options for our customer's convenience. Cash on Delivery (COD), Cash on Location (COL), Bank Transfer (BT), Credit Card (CC), PayPal and Third party payment services, being some of them. Please note some payment methods might be unavailable for specific destination countries, specific products or customers. In certain cases, for payments made via Credit Card, we might get in touch with you to request for additional personal documents, such as a passport copy or ID card, in order to confirm your order. This is required to verify the identity of the buyer and protect the cardholder against any possibility of fraudulent payments.

The Luxury Closet has the right to suspend or terminate the payment options available on your account and refuse any and all current or future use of the payment options available on the site (or any portion thereof).

The Luxury Closet is not liable or bound to inform or send specific communication to the user regarding the changes on the website (or any portion thereof). The customer is responsible to get in touch with The Luxury Closet in order to get the payment options reactivated.

Cash on Delivery:

Cash on delivery is available in all GCC countries for orders under USD 800 (except UAE and KSA - where there is no upper limit for the order value). There is an obligation for the buyer to pay the amount upon delivery for Cash on Delivery orders. Refusal to accept shipment will lead to legal implications including a ban on any further orders.

An additional fee of AED 30 is applied for UAE Cash on Delivery orders valued under USD 1000.

Bank Transfer payments:

We accept payments through bank transfer for some countries. Please contact our customer service team to learn more. Full amount must be received by us via bank transfer for the order to be confirmed. Charges (payment and refund) are responsibility of the buyers.

Credit Card Payments:

We accept payments through credit cards, except American Express. The cards are charged on site via our secure payment partners checkout.com or payfort.com for the amount of the order value. Credit card companies may have additional charges based on the currency of your card.

Installments:

The Luxury Closet allows you to make a purchase on "Installments" which runs on the layaway method of payment and delivery. Customer has to complete the payment within a period of 30 days from the time the order is received by our Customer Service Team. Since currency exchange rates can go up or down, for all orders booked in EUR, GBP, INR the amount due would be recalculated daily based on the relevant exchange rate against the USD for the day. Please note that the currency fluctuation can result in the amount due to differ from one payment cycle to the other. Kindly note that item is delivered only after the payment cycle is completed. If payment is incomplete after 30 days of reservation, an extension fee of 5% of the total value of the item will be charged at the beginning of each month of extension. Once placed, an order can be canceled with a penalty of 25% charged as a cancellation fees calculated from the value of the item or total value of the order. The Luxury Closet sends reminder emails to buyers for payments that are due and delayed. It is the sole responsibility of the buyer to track and make timely payments. If payment is incomplete after 90 days from the reservation, you acknowledge that The Luxury Closet has the right to cancel the order and deduct from the amount paid the aforementioned fees and penalties. Your order will be cancelled and the reserved item(s) will be put back on sale. The Luxury Closet is not liable to honor/ refund/ acknowledge any such abandoned orders.

Promotions and Codes

  1. Buyer can only redeem one promotion/ coupon/ voucher code at a time; per transaction.
  2. The Luxury Closet does not allow redeeming more than one promotion/ coupon/ voucher codes for one transaction.
  3. Validity and offer of the coupon/ voucher/ promotion code applicable per transaction is dependent on the T&Cs published on the promotion banner or voucher.
  4. The Luxury Closet reserves rights to withdraw any promotional coupon code without any prior intimation to the buyer.
  5. The Luxury Closet wishes to conduct social media competitions. Winners to such competitions are randomly selected. The Luxury Closet reserves rights to not disclose the details of participants to the competition. And,
  6. The results of such above mentioned competitions and contests will not discussed by The Luxury Closet. The Luxury Closet holds rights to not disclose any such information. The participants to such competitions have no rights to contest or question the results in anyway.

Seller Terms

The Luxury Closet uses a consignment method of selling which means that Seller gets paid only after the item is sold and The Luxury Closet has received the payments in total. For the service that The Luxury Closet provides it charges a nominal commision fee. By agreeing to sell with Site, Seller is deemed to agree to pay the commission applicable for selling your item(s).

PRICING

Estimated Retail Price

The "estimated retail price" is an estimate/ guess/ judgement based on research from the brand's main site or other competitive sites. The seller agrees that The Luxury Closet in its sole discretion will determine the initial estimated selling price for the item (the "Estimated Retail Price"), based on its evaluation of the item together with its determination of the current market price for each specific item in question.

The Luxury Closet Price

"The Luxury Closet Price" means the decided selling price of a product which is a result/ consequence of a bidding agreement between the seller and The Luxury Closet. We regularly check estimated retail prices against prices recently found on The Luxury Closet and other retailers. Certain products may have a "Was Price" displayed when the item goes on sale, which is determined using recent price history of the product on The Luxury Closet.

With respect to items on sale on The Luxury Closet, we cannot warrant the price of an item until your order is confirmed by us. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the refund thereof. The Luxury Closet is not liable to contract with the customer for any item that is priced incorrectly.

Consignment Period:

The Luxury Closet provides a 90 days lock-in consignment period for sellers based in the UAE and 180 days lock-in consignment period for sellers outside of the UAE.

Commission Structure:

The Luxury Closet charges commission depending on the selling price of an item. Effective June 15, 2017, items submitted will follow the new commission structure.

The commission structure is the fees that The Luxury Closet charges to process, hold and showcase Seller item(s) on our Site. The commission structure cannot be contested or questioned. By selling with us Seller is considered to acknowledge and agree to the commission that is due to The Luxury Closet. The Luxury Closet sends intimation emails prior to inform about any such changes. The Seller is liable to read and follow up on the said changes.

The commission differs according to the category and the selling value of the item(s):

TLC Commission for Shoes, Clothing and Textile Accessories

USD 60 is charged for the first USD 100 of the TLC Selling price, plus 35% of the selling value between USD 100 and USD 2000, plus 20% of the selling value exceeding USD 2000


Commission on Selling ValueTLC CommissionSeller Payout
First USD 100USD 60Selling Value - 60 USD
Between USD 100 - USD 200035% of Selling Value65% of Selling Value
Exceeding 200020% of Selling Value80% of Selling Value

Example:

Commission on item with selling value USD 1500TLC CommissionSeller Payout
First USD 100USD 60USD 40
For balance USD 1400 (35% of balance selling price)USD 490USD 910
TotalUSD 550USD 950

If estimated selling price is USD 1500, you get 40 USD for the first $100 and 65% for the balance USD 1400 ($910). Your total payout would be USD 950.


TLC Commission for all categories (excluding Shoes, Clothing and Textile Accessories)

USD 55 for the first USD 100 of the TLC Selling price, plus 35% of the selling value between USD 100 and USD 2000, plus 20% of the selling value exceeding USD 2000


Commission on Selling ValueTLC CommissionSeller Payout
First USD 100USD 55Selling Value - USD 55
Between USD 100 - USD 200035% of Selling Value65% of Selling Value
Exceeding 200020% of Selling Value80% of Selling Value

Example:

Commission on item with selling value USD 1500TLC CommissionSeller Payout
First USD 100USD 55USD 45
For balance USD 1400 (35% of balance selling price)USD 490USD 910
TotalUSD 545USD 955

If sale price is $1500, you get 45 USD for the first $100 and 65% for the balance USD 1400 (USD 910). Your total payout would be USD 955.


Note*: The commission is a combination of 35% and 20% of the estimated selling price and not a flat 35% or a flat 20%.

Payment to you

The Luxury Closet agrees to pay proceeds from the sale of the consigned merchandise within ten (10) business days of receipt by the buyer.

Payment method can be selected by you. It can be a cheque mailed to you or a bank transfer. (Actual charges for courier company and bank transfer apply). Please fill the information in your 'My Info' section.

Installment plan: For items that have sold using our installment plan, payment will be made to you after first payment is received by us. For more information on our installment plan please visit our delivery and returns page here https://theluxurycloset.com/site/returns.

"Payout Range" refers to suggested price range by TLC, the Seller is required to choose a price from the provided payout range. The selected price then becomes the Seller's "payout". The Seller's payout is net of The Luxury Closet commission, that is deducted from The Luxury Closet price.The payout you receive may change depending on the applicable price reduction and or automatic price reduction after the caveat period depending on your consignment lock-in period.

Price Reduction

To improve item's chance to sell, Seller can reduce (his) seller's payout at own discretion by using "Reduce Payout" feature. By editing and approving "Payout", Seller choose a new payout which will reduce the selling price of the item on the Site. The Luxury Closet recommends that after every at least after every 30 days until the duration of the consignment period, the Seller should choose a new payout which will reduce the selling price of the item on the Site.

The Luxury Closet's commission is recalculated accordingly to new sell commission structure.

Seller is reliable for the new chosen payout and is obliged to inform TLC immediately should the price reduction have been processed by mistake.

The Luxury Closet can choose to continue or discontinue this feature with or without informing the Seller.

Automatic Price Reduction

From June 15, 2017, to sell items faster, The Luxury Closet's automatic price reduction applies to all items that are submitted for selling at The Luxury Closet on or after June 15, 2017.

Price reduction applies to all items of selling price value USD 100 and above.


It is the Seller's sole responsibility and ownership to reduce the payout of their item from "My items" under "My account" subject to the clauses mentioned below:

  1. If you are a UAE based seller your consignment lock-in period is 90 days. Should you not reduce the price of your item, after 90 days from receiving your item, The Luxury Closet will automatically reduce the price, hence your payout. TLC will inform Seller about new payout amount by email with a minimum of 7 days notice. Seller is required either to proceed to price reduction of own choice or to inform The Luxury Closet within the 7 days notice period requesting item return. Should seller not agree to price reduction past the 7 days notice period, The Luxury Closet has the right to sell item at the reduced price and corresponding new seller's payout. The reductions and method are at The Luxury Closet's discretion. The Seller agrees not to question or counter the automatic price reduction.
  2. If you are a seller based outside of the UAE your consignment lock-in period is 180 days. Should the price of the item has not been reduced since 90 days, an automated price reduction will apply. TLC will inform Seller about new payout amount by email with a minimum of 7 days notice. Seller is required either to proceed to price reduction of own choice or to inform The Luxury Closet within the 7 days notice period requesting item return. Should seller not agree to price reduction past the 7 days notice period, The Luxury Closet has the right to sell item at the reduced price and corresponding new seller's payout. The reductions and method are at The Luxury Closet's discretion. The Seller agrees not to question or counter the automatic price reduction.
  3. For items that are already published on the Site and have not had price reduction for the last 90 days counting from June 15, 2017, for all such items The Luxury Closet will notify the Seller before releasing automated price reduction feature.
  4. It is at The Luxury Closet discretion to communicate the reduction applicable in advance.

Return of Items

The Luxury Closet will keep the items on the site till they sell. If you choose for your items to be returned:

If you wish to get your item(s) back during/within the applicable 90/180 days consignment lock-in period as applicable, the cost of return shipping will be borne by you.

In case of a return for item(s) within the consignment period, a minimum charge of USD 20 per item applies for shoes, clothes and textile accessories categories. A charge of USD 15 per item applies for all other categories.

Almost all countries apply custom duties on import of items. The Seller is liable and will be required to pay the customs duty upon delivery of the products. Seller is liable to check duty rates applicable for his/her resident country. The Luxury Closet recommends to use dutycalculator.com as a reference guide. Please note that custom duties is applicable on return of items and is to be borne by the Seller.

The Luxury Closet reserves the right to purchase the item and pay you the requested price before the end of 10 day notice period.

If the item you have submitted is proved to be inauthentic or in unsellable condition, The Luxury Closet will contact you to arrange a return for your item. If The Luxury Closet is unable to establish contact with you for 3 months, the item will be donated to charity.

Counterfeit Items

For items that are not accepted after quality check, The Luxury Closet will contact you to arrange a return. If The Luxury Closet is unable to establish contact with you for 3 months, the item will be donated to charity.

In the case of inauthentic items, The Luxury Closet will charge an authentication fee of USD 25 per item at the time of return.

The Luxury Closet will not bear the charges nor arrangement for shipping back inauthentic or unsaleable items.

Sale of Consigned Merchandise

  • The Luxury Closet agrees to photograph and write copy for the consigned merchandise and list it for sale on the website, www.theluxurycloset.com. The merchandise may also be listed for sale on other platforms like eBay by The Luxury Closet, or displayed at any associated events for sale.
  • The Luxury Closet guarantees authenticity of every item offered for sale. Therefore, you warrant the consigned merchandise to be authentic. In the event that we determine the merchandise to be counterfeit, you agree to pay back any payout for the item, authentication and shipping fees for return of item.
  • You warrant that you are in legal possession of the consigned merchandise therefore proof of identification will be required upon collection of selected items in compliance with the provision of the Crime Investigation Department.
  • The Luxury Closet will make every attempt to obtain the highest possible selling price for the consigned merchandise, but shall have full control on pricing the item . Automated price reduction will be applied without Seller's formal consent. No manifested objection is considered as consent.
  • If needed The Luxury Closet will clean the item before sale. The Luxury Closet will borne the cost of cleaning. This excludes stain removal,color restoration or polishing.The Luxury Closet reserves the right to decline merchandise for consignment at their discretion.
  • TLC will take care of cleaning in order to guarantee items are sold in their best conditions of cleanliness and hygiene. The Luxury Closet wishes to bear any associated fee.

Loss or Damage

Upon delivery, the Luxury Closet shall maintain adequate insurance coverage for the consigned merchandise including risks of fire, flood, theft, and damage. All risk of loss or damage to the merchandise in transit up till the item is inspected by The Luxury Closet shall be borne by you. If the condition of the item is revaluated to be poorer than earlier estimate, The Luxury Closet deserves the right to reduce the payout amount for the item.

To send us your items:

Package your items securely and send your package to:

Tradelux General Trading LLC

Warehouse#23

Red Crescent Compound

Al Quoz 1, Dubai

United Arab Emirates (U.A.E)

Tel: +971 4-2732766

Free pick up only If you are in the UAE, email us your phone number and address to arrange a free pickup through Aramex.

Partnerships and Associations

Third party associates, bloggers, influencers, social media celebrities, celebrities and any other party that is involved in media promotions in any way is termed as "Partners".

  1. The Luxury Closet welcomes and runs several partnership programs with bloggers, and influencers for promotions. The Luxury Closet at its discretion can choose to continue or discontinue the partnership. The intention of this partnership is for promotion and The Luxury Closet is not obligated or liable to pay for any such activities or events that the Bloggers or influencers might conduct or hold.
  2. Bloggers and influencers are bound by the contract that is given out to you at the start of the partnership.
  3. Item(s) that are loaned to partners, influencers, and bloggers must to be returned to The Luxury Closet within 7 days of loan out. The items must be returned in their exact condition with all the includes, packaging and tags attached.
  4. If the item(s) are found damaged or missing packaging/tags etc. upon return, the partner, blogger, and influencer is obligated to pay full price of the item as a damages fee. The Luxury Closet holds all rights and discretion to decide and negotiate the damages fee in any such event.
  5. "Partner with us" program is purely for agents who help us source items. The commission and conduct by the agent is solely based on the initial contract.
  6. In case of social media mentions, the partner is obligated to give full credits due to The Luxury Closet.

    • Social media tags and mentions should be placed in a very visible and "exclusive" manner.
    • Partners must use @TheLuxuryCloset to tag The Luxury Closet along with a mandatory, "exclusive" and dedicated caption.
  7. The Luxury Closet wishes to conduct social media competitions. Winners to such competitions are randomly selected. The Luxury Closet reserves rights to not disclose the details of participants to the competition.

    • Buyer can only redeem one promotion/ coupon/ voucher code at a time; per transaction.
    • The Luxury Closet does not allow redeeming more than one promotion/ coupon/ voucher codes for one transaction.
    • Validity and offer of the coupon/ voucher/ promotion code applicable per transaction is dependent on the T&Cs published on the promotion banner or voucher.
    • The Luxury Closet reserves rights to withdraw any promotional coupon code without any prior intimation to the buyer.