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  • Most items sell within 60 days
  • Get paid cheque or bank transfer after your item sells
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Most of our items sell within 30 days

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What our customers are saying

My experience with the Luxury Closet has been great. Iused to sell a lot of my luxury outfits and bags to friends, now I am exposed to a much larger buyers network effortlessly. They have an excellent team and customer service!-Lyna Habib

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FAQ

Selling your item

Does The Luxury Closet purchase my item from me directly?

The Luxury Closet uses a consignment method of selling which means that we pay you after the item is sold.

How do I sell my item(s) at the Luxury Closet?

Selling your item with The Luxury Closet is very easy!

  1. Register/login with your account

    Use our 'Sell Now' page to submit your items.

  2. Fill in the Item Submission Form

    All you have to do is attach photos of your item(s) for us to process them. Don't worry, we'll professionally photograph your submission(s) later.

  3. Choose and approve your final payout

    We provide you with a range so you have the ability to control the sale of your item. We want you to have the authority to select the price for your item. The price you select from the range we provide will be the amount you will receive once your item sells. For our services we provide we add a nominal commission on top of your selected payout.

  4. Send your item to us

    Package your items securely and send it to us at:

    Tradelux General Trading LLC

    Warehouse#23

    Red Crescent Compound

    Al Quoz 1, PO Box 502626

    Dubai, United Arab Emirates (U.A.E)

    Tel: +971 4-2732766

    If you are in the GCC, email us your phone number and address at sell@theluxurycloset.com to arrange a free pickup through our courier partner.

  5. We do all the rest!

    We authenticate, professionally clean, photograph and then upload your item to the site, and all of this within 10 days from the time we receive your item!

How do I send my item to The Luxury Closet?

The Luxury Closet offers a free pick-up for your items within the G.C.C., via our trusted courier partners. For customers outside of the G.C.C, please securely package your items and send them to us our address:

Tradelux General Trading LLC

Warehouse#23

Red Crescent Compound

Al Quoz 1, PO Box 502626

Dubai, United Arab Emirates (U.A.E)

Tel: +971 4-2732766

Will I be charged any fees if my item is determined to be counterfeit/fake?

Yes, The Luxury Closet will charge AED 100 authentication fee per item. The fee needs to be paid on the return of your item.

Does The Luxury Closet offer pick-up services?

Yes, we will call to arrange for a pick-up of your item(s)! The Luxury Closet offers a free pick up for your item(s) within the GCC via our trusted courier partners Aramex, DHL, Fetchr or Carry. For customers outside of the GCC, we offer free pickup service for item(s) above USD 1500.

How will I know if you've received my items?

The Luxury Closet Customer Service team will send you an email as soon as we receive your item.

When will my item be available for purchase?

Depending on how long you take to approve the quotation, your item will be published on the website approximately 10 days after it is received by us.

Who keeps my item?

We keep your item for the purpose of maintaining its condition and quick delivery.

Where will the the Luxury Closet keep my item?

We keep your item(s) in our secure and temperature controlled facility. Our warehouse is equipped with safes and lockers to store your precious items like jewelry items, accessories, etc. Cameras are installed to keep a check our inward and outward logistics. Each and every item that we receive is insured for fire, theft and other unforeseen situations.

How long will the Luxury Closet keep my item?

The Luxury Closet will keep your item for a minimum duration of the consignment period. We offer a 90 days lock-in consignment period for sellers based in the UAE and 180 days consignment period for sellers outside of the UAE. After the lock-in period expires we will continue to keep your items until they sell or you can choose to request for a return of your item(s). Returns within the UAE are free!

How long will it take to sell my item?

Most of our items sell within 90 days depending on their brand, style, condition and price. You can also increase the chances to sell at any time by reducing your payout. Use our easy 'Select your Payout' feature to choose your payout from a payment range. Some styles are quick to fly off the shelves, while others take a bit more time.

What if my item doesn't sell?

To sell your item fast, we recommend that you to proceed with price reductions on a regular base. If your item is listed on our site with unchanged price for longer than 90 days, an automated price reduction with your consent will be applied.

You are able to reduce its price at any time from your 'My Items' section, which should help it sell faster.

What if I want my item back?

Should you wish to get your item back after the consignment lock-in period, we cover the cost of shipping for your item. If you wish to get your item(s) back during/within the consignment period, the cost of return shipping will be borne by you.

In case of a return for item(s) within the consignment period, a minimum charge of USD 20 per item applies for shoes, clothes and textile accessories categories. A charge of USD 15 per item applies for all other categories. Please note that custom duties on return of items whenever applicable are borne by you.

Payment

When do I get paid?

You will be paid 10 days after your item has sold and we have received full payment for it. We say 10 days keeping into account that this involves third party banks and agencies. Please login regularly to your profile to check the status of your item.

How will I be paid after my item has sold?

Your payments will be processed at your request only. Payments to sellers are made via bank transfer or cheque (charges as per actuals apply). For orders paid in installments, you will receive your payout soon after the buyer has made the first installment. Processing of your payments might take around 10 days.

What is my payout?

Your payout is the amount you will be paid once your item sells.

Who will decide the selling price of my item?

The final selling price of the item depends on the payout you select. We want you to have the ability to control the sale of your item and the authority to select the price for your item. We provide a payout range which is arrived at after researching the estimated retail price of the item, and its resale value. We also consider the condition of the item, and how popular and 'in style' the item is. You may choose your payout or final payment from within this range.

To sell your item fast, we recommend that you to proceed with price reductions on a regular base. If your item is listed on our site with unchanged price for longer than 90 days, an automated price reduction with your consent will be applied.

Do you add the commission to the price given to me?

Yes, we add our commission on top of your payout, ie:

Payout + Commission = Selling Price

How is my payout calculated? What is the commission structure?

We combine the commission structure depending on the sale price. The commission differs according to the category:


TLC Commission for Shoes, Clothing and Textile Accessories:

USD 60 is charged for the first USD 100 of the TLC Selling price, plus 35% of the selling value between USD 100 and USD 2000, plus 20% of the selling value exceeding USD 2000


Commission on Selling ValueTLC CommissionSeller Payout
First USD 100USD 60Selling Value - 60 USD
Between USD 100 - USD 200035% of Selling Value65% of Selling Value
Exceeding 200020% of Selling Value80% of Selling Value

Example:

Commission on item with selling value USD 1500TLC CommissionSeller Payout
First USD 100USD 60USD 40
For balance USD 1400 (35% of balance selling price)USD 490USD 910
TotalUSD 550USD 950

If estimated selling price is USD 1500, you get 40 USD for the first $100 and 65% for the balance USD 1400 ($910). Your total payout would be USD 950.


TLC Commission for all categories (excluding Shoes, Clothing and Textile Accessories)

USD 55 for the first USD 100 of the TLC Selling price, plus 35% of the selling value between USD 100 and USD 2000, plus 20% of the selling value exceeding USD 2000


Commission on Selling ValueTLC CommissionSeller Payout
First USD 100USD 55Selling Value - USD 55
Between USD 100 - USD 200035% of Selling Value65% of Selling Value
Exceeding 200020% of Selling Value80% of Selling Value

Example:

Commission on item with selling value USD 1500TLC CommissionSeller Payout
First USD 100USD 55USD 45
For balance USD 1400 (35% of balance selling price)USD 490USD 910
TotalUSD 545USD 955

If sale price is $1500, you get 45 USD for the first $100 and 65% for the balance USD 1400 (USD 910). Your total payout would be USD 955.


Note*: The commission is a combination of 35% and 20% of the estimated selling price and not a flat 35% or a flat 20%.

*Please do not hesitate to get in touch with us at info@theluxurycloset.com, or call us on 800 589 or use our live chat for further details on selected items.